Refund policy

SeaLife Canada Return & Warranty Policy

Our Promise If you are not satisfied with any SeaLife product purchased through our store, you may return the unused product for a full refund within 30 days from the date of purchase, excluding shipping charges. Once an item is used in water, it may not be returned for a refund.

If you are dissatisfied for any reason, or have a question about your purchase or a SeaLife product, please contact our customer service for assistance at:

sportdiver@sealife-cameras.ca

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it: unused, never submerged in water, unblemished, unmarred and in its original packaging with all factory seals, protective films, and accessories (cables, O-rings, lanyards, manuals, etc.) intact. You will also need your receipt or proof of purchase.

Cameras, Housings & Electronic Lighting

Due to the nature of underwater photographic equipment, strict conditions apply to returns:

  • No Water Exposure: As stated in our promise, once an item has been submerged in water (saltwater, freshwater, or pool), it is considered used and is not eligible for a standard return.

  • Restocking Fees: If a return is authorized on an open-box electronic item, camera, or housing that is missing original packing materials, minor components, or shows signs of handling, it will be subject to a minimum 35% restocking fee to cover testing, repackaging, and processing.

  • Return Shipping: Return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service with insurance for high-value electronics.

1-Year Warranty & Manufacturing Defects

We guarantee all of our products against manufacturing defects for one year after purchase. If your camera, housing, light, or other item is defective, please return it to us for repair or replacement.

Please inspect your order immediately upon arrival. Contact us right away if an item is physically damaged in transit or if you received the wrong item so that we can evaluate the issue and make it right.

How to Start a Return

To initiate a return or warranty claim, please contact us at:

sportdiver@sealife-cameras.ca

Important: Items sent back to us without first receiving a formal Return Authorization (RA) will not be refunded nor returned to the sender.

Non-Returnable Items

Certain items cannot be accepted for return under any circumstances:

  • Equipment that has been submerged in water

  • Consumable items (e.g., opened Moisture Munchers/desiccant capsules, silicone grease)

  • Custom-ordered or modified products

  • Clearance or sale items

  • Gift cards

Refunds

We will notify you once we’ve received and inspected your returned item to let you know if the refund was approved. All returned electronics must pass a physical and operational inspection before a refund is authorized.

If approved, you will be refunded via your original payment method (minus applicable restocking and original shipping fees). Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund.